Frequently Asked Questions
About FlowTelehealth
What is Telehealth Male Fertility Services?
Flow Telehealth offers virtual consultations tailored to male fertility needs. You’ll receive expert advice, requisitions for tests like semen analysis, and answers to all your fertility-related questions—all without the hassle of in-person visits or long wait times.
Who is this service for?
Our service is designed for anyone exploring male fertility health, whether you’re planning to conceive or seeking proactive insights into your reproductive health.
Do you serve all of Canada?
Not yet. We currently serve most provinces, but we’re not available in BC, Quebec, or the Canadian territories right now.
Is there a cost for the Telehealth appointment?
No—Flow Telehealth covers the full cost of the consultation, so it's completely free to the patient.
Do I need a referral to use this service?
No, you don’t need a referral. FlowTelehealth services allow you to directly access male fertility expertise without seeing a family doctor first. That's why we’re awesome!
Registration and New Patient Intake Form
Why do I need to register with FlowTelehealth/fill out an intake form?
In order to book an appointment, we need to register you as a patient in our secure online booking platform and have your information on file.
What does “Health Number” refer to on the New Patient Intake Form?
Your health number is your provincial personal health card number. Please note that we are not currently able to accept patients from BC, Quebec, or the Territories.
Is registering for the online booking platform the same as creating a patient profile in ARYA?
No, these are not the same. Our secure online booking platform allows you to book a telehealth appointment, but in order to receive documents and messages from the nurse practitioner after your appointment, you will need to create a patient profile in our secure patient portal, ARYA.
The first time something is added, you’ll receive an email notification and be prompted to create a profile. After that, you can log in any time here (we recommend saving or bookmarking this link for future reference
Appointments and Booking
What happens during a consultation?
During your online consultation, our highly trained nurse practitioner will address your questions, offer expert guidance on male fertility, and provide requisition forms for necessary tests—all in a secure, confidential environment.
What kinds of questions will the nurse practitioner ask me?
Your appointment will be specific to you and your concerns, but the nurse practitioner may ask you about your fertility journey, lifestyle, diet, and anything you have tried so far.
Will my doctor know about this?
We respect your privacy. You can choose to keep your consultation confidential or request that we share your results and recommendations with your care provider.
How do I get tested for semen analysis?
After your consultation, you’ll receive a requisition form for a semen analysis, which you can take to your nearest FlowLabs location for testing. The results will be shared with you and, if you choose, with your care provider.
Is there a cost for the TeleHealth appointment?
No—FlowTelehealth covers the full cost of the consultation, so it’s completely free to the patient.
What if I have follow-up questions or need help interpreting results?
We’re here to support you beyond your initial consultation. You can schedule additional consultations to discuss your test results, ask follow-up questions, and receive further guidance tailored to your situation.
How secure is the online platform?
We have the highest security platform available. We use Cloudflare and Acuro, a medical platform.
When I click on “Book Appointment,” why don’t I see a date and time?
You need to be registered as a patient in our system in order to book an appointment. If you don’t book an appointment right after registering as a new patient, you’ll need to fill out the Returning Patient Information Form to confirm we have your details on file. Once you submit that, it will give you the option to select a date and time and book your appointment.
I’m getting an error message when I fill out the Returning Patient Information Form. What am I doing wrong?
The information that you use to fill in the Returning Patient Information Form should be the same as what you input into the New Patient Intake Form. Otherwise, you will get a message that says “Error: We could not find your file in our system. Please confirm that the details you have entered are correct.”
If you need additional assistance, please contact us at [email protected] or 416-581-0000.
Do I need internet?
Yes, you do need internet to be able to meet with the specialist.
Do I need to be on camera?
No, you don't need to be on camera. But if we need to verify because we are giving out a prescription or requisition, then you will need to have your camera on.
I can no longer make my appointment. What should I do?
If you can’t make your appointment, please cancel using the link inside the confirmation email.
I’m worried about being able to access my appointment link or having trouble accessing it. What should I do?
We can help you test your link before your appointment. Contact us at [email protected] or 416-581-0000 for assistance.